![]() These chatbots are contextually aware and leverage natural-language understanding (NLU), NLP, and ML to learn as they go. Data-driven and predictive (conversational) chatbots are often referred to as virtual assistants or digital assistants, and they are much more sophisticated, interactive, and personalized than task-oriented chatbots.These are currently the most commonly used chatbots. Though they do use NLP so end users can experience them in a conversational way, their capabilities are fairly basic. ![]() Task-oriented chatbots can handle common questions, such as queries about hours of business or simple transactions that don’t involve a variety of variables. ![]() Interactions with these chatbots are highly specific and structured and are most applicable to support and service functions-think robust, interactive FAQs. ![]() Using rules, NLP, and very little ML, they generate automated but conversational responses to user inquiries.
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